When an old lady handed her cheque to a bank teller and said, “I would
like to withdraw $500.00.”
The female teller told her, “For withdrawals less than $5,000, please
use the ATM.” The old lady then asked, “Why?” The teller irritably told her,
“These are rules. Please leave if there is no other matter. There is a queue
behind you.” She then returned the cheque to the old lady. But the old lady humbly
received the cheque from her, remained silent, and after a while returned the
cheque to the teller and said, “Please help me withdraw all the money I
have.” The teller was astonished when
she checked the account balance. She nodded her head, leaned down and said to
the old lady, “My apologies Granny, you have $3.5 billion in your account and
our bank does not have so much cash currently. Could you make an appointment
and come again tomorrow?"
The old lady then asked, “How much am I able to withdraw now?” And the
teller told her, “Any amount up to $300,000.” So the old lady then told the
teller that she wanted to withdraw ₹300,000 from her account. The teller did so
quickly and handed it to the old lady respectfully. The old lady kept $500 in
her bag and asked the teller to deposit the balance of $299,500 back into her
account. And the teller was dumbfounded.
Lesson: While rules are inflexible, humans can be flexible when the
situation so requires. We should not treat people based on their looks or how
they are dressed. Rather, we should treat everyone with respect. And never be
too quick to judge a book by its cover.
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