Pedro was appointed as sales person at a local store in Panjim. And
while on one of his shifts, a lady approached him and asked, “Do you have Peach
Jam?” And Pedro bluntly replied, "Out of stock.” On hearing this, the lady
immediately turned and left the shop in disgruntlement. And the shopkeeper who
had been looking on, called Pedro aside and told him, "When a customer
asks for a product that is out of stock, you apologize for its unavailability,
and then offer other types of the same product. For instance in this case it
was peach jam; offer other types of jam like pineapple jam, guava, apricot jam
and so on."
Shortly afterwards, another lady came in and asked, “Do you have Toilet
Paper?” And Pedro politely replied, “I am sorry ma'am, we do not have any
toilet paper right now! But you could try some Carbon Paper or Sand Paper!!”
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